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Who Can Use Our Services?
Human Insights Company Limited’s online therapy services cater to persons 18 years or older. To set up treatment for a minor, please email: [email protected]

Persons experiencing strong suicidal urges, are advised to contact the local emergency services, a local hospital or a local hotline to receive immediate assistance. For more information click HERE. HICOL will not hold accountability for persons with suicidal behaviours, thoughts, or actions.

Chat & Forum - Live Support
We promote a supportive and amicable atmosphere in our forums. We do not tolerate the use of any of our services while under the influence of alcohol or drugs. Abuse towards other members or staff of HICOL will not be tolerated. Any such incidents shall be reported immediately and followed up by severe action. Consequences for abuse and inebriation include being banned from our service and hence excluded from the website and forum without refund. In the event that you do not agree with your therapist's comments or need some other feedback, please email us at: [email protected]

Payments may be made via MasterCard and Visa through PayPal or via a deposit to HICOL’s bank account. For maximum security, SSL encrypted connections (https) are used to facilitate all payments. Your private bank details are never divulged to us or any other third parties.

Cancellations and Refund Policy
Canceling Your Programme
You may cancel your entire treatment programme before it commences and receive a full refund. Please note that once you have been assigned a therapist and begin therapy, you are no longer eligible for a refund.

Rescheduling Your Session
There is no fee for rescheduling and you may reschedule a session at any time. However, if you do not call in or email your request for a reschedule at least 30 minutes before the start time of your session, a rescheduling fee* of $50 TT is imposed.

We refund clients in situations where it is determined by your therapist that you have achieved the set objectives and you have additional sessions prepaid for on your account. If you decide to suddenly quit therapy without fulfilling your set objectives or because of a ‘relapse’ of some sort, you will not be refunded. The prepaid sessions will remain on your account for a period of 18 months should you decided to recommit to getting better at a later date.

*Always remember to contact us at least 30 minutes in advance if you are unable to make it to an appointment to avoid rescheduling fees.

Therapists Responsibilities and Liabilities
It is the responsibility of the therapist to ensure that he/she works only with people he/she is allowed to work with in accordance with local, state or national licensing restrictions. It is the sole responsibility of the therapist to ensure that he/she has legal cover in case there is litigation and to ensure that the information provided about himself/herself and his/her qualifications is accurate and current.

The information and opinions shared on or during live chat sessions with therapists are those of the contributors or therapists based on their own education and experiences.

Human Insights Consulting, Research & Psychology Services Company Limited trading as Human Insights Company Limited (HICOL) and its site developers take no responsibility whatsoever for any adverse consequences experienced from using the information provided on or in the live chats with individual therapists. We guarantee you that we have made strong efforts to provide quality services, reliable information and safe forums to those who participate in online therapy with us.

HICOL does not claim to, through our online services, ‘cure’ each and every case in any particular period of time. The success of one’s treatment and the rate with which it occurs depends largely on the efficient and concerted efforts made by both therapist and client. HICOL takes no responsibility for any supposed complications. It is assumed that the user has read and agreed to this disclaimer when using the information on this site, in the live chat, the forum etc.

The tests on this website are not intended as reliable sources of medical advice. They are intended for informational purposes only and should not be used in place of professional clinical/medical guidance, diagnosis or treatment. When seeking treatment you should never ignore the advice of a medical professional because of something you have read on this website.

HICOL makes stringent efforts to verify the qualifications of all therapists attached to our online service. Each of our therapists however, continues to bear the responsibility of ensuring that the information provided about them is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses and qualifications.

It is believed that no one can absolutely guarantee the security of any data transmitted online. With this in mind, although we do our best to protect your data, HICOL accepts no liability for any security breaches that may occur. We use strict procedures and various sophisticated security features in an attempt to prevent any unauthorized access of your private data.

By using this site you accept the terms and conditions of this disclaimer. You agree that any use you make of a therapist’s services is at your own risk and that Human Insights Company Limited  (HICOL) is not responsible for any damages or losses resulting from your reliance on such services.

If you have any questions or concerns regarding the personal and/or professional information of any of our therapists, please feel free to ask him/her for verification. If you think you notice any misstatements, please contact us via our customer service review section or email us using [email protected]

HICOL may at anytime make changes to our policies without prior notification. If we make changes, we will make every effort to update this page immediately.

If you have any questions about what you have read in this section, please feel free to

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