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Our Privacy Promise
HICOL have put stringent measures in place in an effort to ensure that your information is error free and remains confidential.

Information We Collect About You
When you sign up for a service or forum on our site we may request personal information such as your name, telephone number, email address, postal address, or date of birth. By providing your details you enable us and our service providers to deliver the services you desire.

All HICOL employees are bound by a confidentiality clause.

How We Use Your Information
As with conventional therapy, we require some private information from you in order to provide you with the necessary services. The information that will be requested may include details about your mental health, medical health, or use of drugs and/or alcohol. This Privacy Policy describes how your information may be used or disclosed and how it can be accessed.

Your rights regarding your personal information
You have the right to view and keep a copy of the information in your file. You may be charged for reports.

You have the right to challenge any information that seems incorrect or incomplete. HICOL reserves the right to deny your request for changes for certain reasons, but we will provide a reason for such denial in writing.

You have the right to request restrictions on what can be done with your personal data. However, HICOL reserves the right to deny such request, particularly if it conflicts with the confidentiality clause.

You have a right to confidential communications. That is, it is within your rights to request that we communicate with you in a certain way or at a certain location. We would require any such requests in writing.

Our Legal Requirements
We will make sure that any information that can be used to identify you is kept private and secure.
We will ensure that you are aware of this notice of our legal requirements and privacy practices.
We will adhere to the terms of the current notice.

Section 1: Routine Disclosures
This involves the sharing of personal data as necessary to effectively serve you. For this, we are not required to obtain specific consent or permission from you.

Such instances include:

Treatment- your therapist will be reviewing and using your personal information to contact you and provide you with the needed care.

Payment- Your relevant information may be communicated to facilitate payment for our services. This can involve either or all of yourself, your insurance company (if applicable), or any third party who may be paying on your behalf.

Operations- Your personal information may be used to improve the way we provide services. i.e: We may realize a way that our service can be modified or changed to provide you with an even better quality of service

Medical Records- The personal information in your record may be seen by various staff to provide services, case reviews, billing, customer services, etc. The staff may need to use the information in your record in order to successfully carry out their duties. Be advised however that all staff members are also held to a strict confidentiality agreement that is legally binding.

Appointment Reminders- We may email you to remind you of your next appointment.

Section 2: Consented Disclosures
This involves the sharing of information, which requires your signed consent.

Such instances include:

Additional Services- in the event that it is jointly determined that you may benefit from the services of another agency/service provider, sharing certain information about you may be necessary. Some examples of such agencies are schools, hospitals, lawyers, nursing homes and courts.

Other Persons Involved in Your Care- It may become necessary to share some information with people or agencies that are helping us to provide your services. These may include family members, friends or anyone who helps you, for whom you have given us consent.

Your Medical Doctor- Because it is important to coordinate your mental health care with your physical health care we may request your consent to share information with your doctor.

Imprisonment- It may be necessary to release some personal information to the prison authorities if you are an inmate of a prison.

Revoking Consent- You may revoke your consent but you must put it in writing.

Section 3: Mandatory Disclosures
This involves the sharing of information which we are required by law and ethical dictates to divulge. In such instances we are unable to protect the privacy of your personal information.

Such instances include:

To Avert a Serious Threat to Health or Safety of Self or Others- We will share personal information about you to stop a serious threat to your health and safety, and to the health and safety of others to whom you may be deemed a threat.

Law Enforcement- We may have to release personal information if requested by law enforcement officials in the following instances:
a) If ordered by the court.
b) If required to assist in the locating or identification of a suspect, fugitive, material witness, or missing person.

About Our Cookies
A cookie is a small amount of data, that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. In the latter case, certain personalized services cannot then be provided to that user, and accordingly you may not be able to take full advantage of all our features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, the pages you see, along with a cookie, may be downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there from the previous visit.

How Do We Use Cookies?
Information supplied by cookies can help us to provide you with a better user experience. This information is not used to develop a personal profile of you and the log files are regularly purged. Please note that we cannot obtain your name, address or personal information through our cookies.

We work with the assumption that every visitor to our website is serious about their privacy and as such we exercise an extremely high level of care in ensuring that your privacy is not violated. For more information on the steps we take to ensure you remain safe on HICOL’s website, please see the details provided in our Privacy and Safety page. Feel free to contact us directly for more information.

Other Uses of Your Information
Service administration - this refers to contact being made with you in relation to the service that you signed up for

To contact you regarding suggestions or submissions you made to HICOL

As with most other websites, IP addresses may be noted with the intention of determining the number of visits from different countries, general location and also to block disruptive visitors

To evaluate and improve the quality of services offered on (e.g. to provide you with the most user-friendly navigation experience)

Online Security
Our website is regularly checked for malware, viruses, trojans and any other malicious code that could be potentially dangerous online. HICOL is not liable for any damages to your device as a result of visiting our website. We make sure to utilize several different types of premium grade software in an effort to ensure you remain safe while on the HICOL website. In addition to the extensive steps we take to keep you secure, we recommend that you always use updated virus protections and a quality firewall when visiting our online space.

Not Satisfied?
If you are dissatisfied with the service you have received from us (highly unlikely), please let our customer service team know as soon as possible. Your full satisfaction remains our top priority.
You can either visit our customer satisfaction review section or send us an email at [email protected].

The information and opinions shared on or during live chat sessions with therapists are those of the contributors or therapists based on their own education and experiences.

Human Insights Company Limited (HICOL)© and its site developers take no responsibility whatsoever for any adverse consequences experienced from using the information provided on or in the live chats with individual therapists. We guarantee you that we have made strong efforts to provide quality services, reliable information and safe forums to those who participate in online therapy with us.

HICOL does not claim to, through our online services, ‘cure’ each and every case in any particular period of time. The success of one’s treatment and the rate with which it occurs depends largely on the efficient and concerted efforts made by both therapist and client. HICOL takes no responsibility for any supposed complications. It is assumed that the user has read and agreed to this disclaimer when using the information on this site, in the live chat, the forum etc.

The tests on this website are not intended as reliable sources of medical advice. They are intended for informational purposes only and should not be used in place of professional clinical/medical guidance, diagnosis or treatment. When seeking treatment you should never ignore the advice of a medical professional because of something you have read on this website.

HICOL makes stringent efforts to verify the qualifications of all therapists attached to our online service. Each of our therapists however, continues to bear the responsibility of ensuring that the information provided about them is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses and qualifications.

It is believed that no one can absolutely guarantee the security of any data transmitted online. With this in mind, although we do our best to protect your data, HICOL accepts no liability for any security breaches that may occur. We use strict procedures and various sophisticated security features in an attempt to prevent any unauthorized access of your private data.

By using this site you accept the terms and conditions of this disclaimer. You agree that any use you make of a therapist’s services is at your own risk and that Human Insights Company Limited (HICOL) is not responsible for any damages or losses resulting from your reliance on such services.

If you have any questions or concerns regarding the personal and/or professional information of any of our therapists, please feel free to ask him/her for verification. If you think you notice any misstatements, please contact us via our customer service review section or email us using [email protected]

HICOL may at anytime make changes to our policies without prior notification. If we make changes, we will make every effort to update this page immediately.

If you have any questions about what you have read in this section, please feel free to

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